Processing Time: Processing times are 3-4 weeks during regular times and 4-5 during the peak times (Oct - Dec.) I will notify you of the estimated date your item will ship. I ship via USPS with tracking.

Returns, Exchanges, Cancellations: Contact me before returning an item. Returns are accepted within 5 days of receipt. Orders may be cancelled within 24 hours after purchase.

The following items cannot be returned or exchanged:

Custom orders, digital downloads, intimate items, clearance items

Buyers are responsible for all return costs and for returning item in original condition. If item is not returned in original condition, buyer is responsible for loss of value.

What if I Don't Receive My Order?

We will open an investigation with the USPS. No refunds will be made until that investigation is completed. The tracking number allows both the buyer and seller to see where the package is in the delivery system and will assist in finding the package.

We take claims of non-receipt or missing items very seriously. Upon notification that items are missing or never received, we will open a case with the USPS and ask for an official postal inspection. This will include filing a form with all information, including the information of the buyer and seller. The postal service may interview the buyer and ask for a signed affidavit. Refunds are given after the inspection concludes AND if the inspection finds fault with the delivery system.

How Do I Return an Item?

First, contact me to let me know you wish to return. That provides protection for both buyer and seller. DO NOT RETURN AN ITEM WITHOUT CONTACTING THE SHOP FIRST.

Second, your shipping label must have tracking information, package weight and you must have confirmation of acceptance from the USPS or whatever carrier you use.

Lastly, keep the receipt and confirmation available until the transaction has been closed.

Stolen

Please note, it is the buyer's responsibility to have a secure location for packages to be delivered. Packages left on porches or other unsecured, unlocked places, are subject to theft. We are not responsible for stolen or taken items.
You are sent a photo of all items included in your order to review. You are also sent a photo of your packaged order, ready to ship. If an item is stolen this may be able to help USPS track it down.
As with lost or undelivered items, we will assist you in filing reports with the local USPS and local police authorities.
If buyer provides a valid police report, we will redo the order for half price created as a custom order.

Why Is There Tax Added on My Order

Some states require taxes on online purchases. designbcb has any control over this tax. It is added to your order per state law.

Missing Item

Customers are sent a photo of all items included in their package and a photo of the packaged order. Items are presented and scanned at USPS. If an item is missing do the following:
Take a photo of what was in your package
Save all packaging - place everything back in the package
Take photos of items and the packaged ordered along with the list of what was in the package to the USPS.
Have the package weighed
Ask them to compare the weight of the package now to the weight of the package when they received it.
Forward that information, including a copy of USPS receipt to me via messaging.
If applicable, we will follow the procedures for a stolen package.